Frequently Asked Questions (FAQs)

·         How do I access the Microsoft Health Solutions Customer Community?

o   Access to the Customer Community Portal is restricted to existing customers of Microsoft Health Solutions Group.

o   If you have already been invited and created a profile, you can sign in with your Live ID by clicking on the Sign In button and logging in.

o   If you have not received an invite, you can either click the Request Access link at the top of the page, or contact your customer relationship manager for more info. Once the request has been validated, you will receive an email containing an invitation URL, this link and invitation can only be used once, please avoid forwarding it or clicking the link again.

·         What do I do if I get an error message after clicking on the invitation link?

·         If you have received an invite and get an error when attempting to join the community, you can try the following:

o   Make sure you are logged out of all instances of Live ID (for example, Hotmail, Messenger, etc)

o   Clear all of you browser cookies. You can do this by:

§  In your browser, click Tools

§  Click Internet Options

§  Under Browsing History, click Delete

§  Click Delete Cookies

§  Attempt to try logging in again

o   For Hotmail users: If you are attempting to access the site from a link embedded in another email account that requires Windows Live ID authentication (e.g. Hotmail), you can also try:

§  Copying the link from the Hotmail message

§  Logging out of Hotmail

§  Clearing your Browser Cookies

§  Past the Link you copies into your browser

§  Attempt logging in

·         Who do I contact if I continue to get an error message?

o   If you continue to receive an error message when attempting log in, please send an email message to hsgpart@microsoft.com.